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Back to Integrations

Intercom

Manage contacts, companies, conversations, tickets, and messages in Intercom

Intercom is a Supportintegration for Sim, the AI workspace where teams build and deploy AI agents. Sim's Intercom integration provides 31 Intercom tools and 6 real-time triggers that AI agents can use inside Sim's visual workflow builder. Intercom connects with an API key. Free to start at sim.ai.

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Last updated June 12, 2026

Overview

Integrate Intercom into the workflow. Can create, get, update, list, search, and delete contacts; create, get, and list companies; get, list, reply, and search conversations; create and get tickets; and create messages.

How to automate Intercom with Sim

  1. 01

    Create a free account

    Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.

  2. 02

    Add an Intercom block

    Open your workspace, drag an Intercom block onto the workflow builder, and paste in your Intercom API key.

  3. 03

    Configure, connect, and run

    Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Intercom automation is live.

Real-time triggers

Connect an Intercom webhook to Sim and your agent runs the instant an event happens, no polling, no delay.

Intercom Conversation Created

Trigger workflow when a new conversation is created in Intercom

Intercom Conversation Reply

Trigger workflow when someone replies to an Intercom conversation

Intercom Conversation Closed

Trigger workflow when a conversation is closed in Intercom

Intercom Contact Created

Trigger workflow when a new lead is created in Intercom

Intercom User Created

Trigger workflow when a new user is created in Intercom

Intercom Webhook (All Events)

Trigger workflow on any Intercom webhook event

Agent templates

Ready-to-use templates featuring Intercom. Click any to build it instantly.

Supported tools

31 Intercom tools available in Sim

Create Contact

Create a new contact in Intercom with email, external_id, or role

Get Contact

Get a single contact by ID from Intercom

Update Contact

Update an existing contact in Intercom

List Contacts

List all contacts from Intercom with pagination support

Search Contacts

Search for contacts in Intercom using a query

Delete Contact

Delete a contact from Intercom by ID

Create Company

Create or update a company in Intercom

Get Company

Retrieve a single company by ID from Intercom

List Companies

List all companies from Intercom with pagination support. Note: This endpoint has a limit of 10,000 companies that can be returned using pagination. For datasets larger than 10,000 companies, use the Scroll API instead.

Get Conversation

Retrieve a single conversation by ID from Intercom

List Conversations

List all conversations from Intercom with pagination support

Reply to Conversation

Reply to a conversation as an admin in Intercom

Search Conversations

Search for conversations in Intercom using a query

Create Ticket

Create a new ticket in Intercom

Get Ticket

Retrieve a single ticket by ID from Intercom

Update Ticket

Update a ticket in Intercom (change state, assignment, attributes)

Create Message

Create and send a new admin-initiated message in Intercom

List Admins

Fetch a list of all admins for the workspace

Close Conversation

Close a conversation in Intercom

Open Conversation

Open a closed or snoozed conversation in Intercom

Snooze Conversation

Snooze a conversation to reopen at a future time

Assign Conversation

Assign a conversation to an admin or team in Intercom

List Tags

Fetch a list of all tags in the workspace

Create Tag

Create a new tag or update an existing tag name

Tag Contact

Add a tag to a specific contact

Untag Contact

Remove a tag from a specific contact

Tag Conversation

Add a tag to a specific conversation

Create Note

Add a note to a specific contact

Create Event

Track a custom event for a contact in Intercom

Attach Contact to Company

Attach a contact to a company in Intercom

Detach Contact from Company

Remove a contact from a company in Intercom

Frequently asked questions

Sim's Intercom integration adds 31 Intercom tools and 6 real-time triggers to the AI agents you build in Sim's visual workflow builder — no code required. Manage contacts, companies, conversations, tickets, and messages in Intercom. Teams often pair Intercom with Rippling and Linear in the same agent.

You can create Contact, get Contact, update Contact, list Contacts, and search Contacts with Intercom in Sim, plus 26 more Intercom tools listed on this page. Each runs as a tool inside an AI agent block, so an agent can chain Intercom with services like Rippling and Linear and apply LLM reasoning between steps.

Connecting Intercom takes about five minutes: (1) Create a free account at sim.ai. (2) Create an agent in your workspace. (3) Drag an Intercom block onto the workflow builder. (4) Paste your Intercom API key to authenticate — you can find it in your Intercom account settings. (5) Pick a tool such as "Create Contact", wire up its inputs, and click Run — your agent is live.

Add an Intercom block to your agent and select "Create Contact" as the tool. Create a new contact in Intercom with email, external_id, or role. Fill in the required fields — inputs can reference outputs from earlier steps, such as text generated by an AI block or data fetched from another integration. No code is required.

Add an Intercom trigger block to your agent and copy its generated webhook URL into Intercom's webhook settings. Sim supports 6 real-time triggers for Intercom: Intercom Conversation Created, Intercom Conversation Reply, Intercom Conversation Closed, Intercom Contact Created, Intercom User Created, and Intercom Webhook (All Events). Once configured, every matching Intercom event starts your agent instantly — no polling, no delay.

Sim receives the full event payload Intercom sends — typically the record or object that changed, plus metadata like the event type and timestamp. For example, the "Intercom Conversation Created" trigger fires when a new conversation is created in Intercom. Every field in the payload is available as a variable you can pass to AI blocks, conditions, or other integrations.

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Sim

Start automating Intercom today

Build your first AI agent with Intercom in minutes. Connect to every tool your team uses. Free to start, no credit card required.