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Back to Integrations

Jira Service Management

Interact with Jira Service Management

Jira Service Management is a Supportintegration for Sim, the AI workspace where teams build and deploy AI agents. Sim's Jira Service Management integration provides 34 Jira Service Management tools and 5 real-time triggers that AI agents can use inside Sim's visual workflow builder. Jira Service Management connects with one-click OAuth. Free to start at sim.ai.

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Last updated June 12, 2026

Overview

Integrate with Jira Service Management for IT service management. Create and manage service requests, handle customers and organizations, track SLAs, and manage queues.

How to automate Jira Service Management with Sim

  1. 01

    Create a free account

    Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.

  2. 02

    Add a Jira Service Management block

    Open your workspace, drag a Jira Service Management block onto the workflow builder, and connect your account with one-click OAuth.

  3. 03

    Configure, connect, and run

    Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Jira Service Management automation is live.

Real-time triggers

Connect a Jira Service Management webhook to Sim and your agent runs the instant an event happens, no polling, no delay.

JSM Request Created

Trigger workflow when a new service request is created in Jira Service Management

JSM Request Updated

Trigger workflow when a service request is updated in Jira Service Management

JSM Request Commented

Trigger workflow when a comment is added to a Jira Service Management request

JSM Request Resolved

Trigger workflow when a service request is resolved in Jira Service Management

JSM Webhook (All Events)

Trigger workflow on any Jira Service Management webhook event

Agent templates

Ready-to-use templates featuring Jira Service Management. Click any to build it instantly.

Supported tools

34 Jira Service Management tools available in Sim

Get Service Desks

Get all service desks from Jira Service Management

Get Request Types

Get request types for a service desk in Jira Service Management

Create Request

Create a new service request in Jira Service Management

Get Request

Get a single service request from Jira Service Management

Get Requests

Get multiple service requests from Jira Service Management

Add Comment

Add a comment (public or internal) to a service request in Jira Service Management

Get Comments

Get comments for a service request in Jira Service Management

Get Customers

Get customers for a service desk in Jira Service Management

Add Customer

Add customers to a service desk in Jira Service Management

Get Organizations

Get organizations for a service desk in Jira Service Management

Create Organization

Create a new organization in Jira Service Management

Add Organization

Add an organization to a service desk in Jira Service Management

Get Queues

Get queues for a service desk in Jira Service Management

Get SLA

Get SLA information for a service request in Jira Service Management

Get Transitions

Get available transitions for a service request in Jira Service Management

Transition Request

Transition a service request to a new status in Jira Service Management

Get Participants

Get participants for a request in Jira Service Management

Add Participants

Add participants to a request in Jira Service Management

Get Approvals

Get approvals for a request in Jira Service Management

Answer Approval

Approve or decline an approval request in Jira Service Management

Get Request Type Fields

Get the fields required to create a request of a specific type in Jira Service Management

Get Form Templates

List forms (ProForma/JSM Forms) in a Jira project to discover form IDs for request types

Get Form Structure

Get the full structure of a ProForma/JSM form including all questions, field types, choices, layout, and conditions

Get Issue Forms

List forms (ProForma/JSM Forms) attached to a Jira issue with metadata (name, submitted status, lock)

Attach Form

Attach a form template to an existing Jira issue or JSM request

Save Form Answers

Save answers to a form attached to a Jira issue or JSM request

Submit Form

Submit a form on a Jira issue or JSM request, locking it from further edits

Get Form

Get a single form with full design, state, and answers from a Jira issue

Get Form Answers

Get simplified answers from a form attached to a Jira issue or JSM request

Reopen Form

Reopen a submitted form on a Jira issue or JSM request, allowing further edits

Delete Form

Remove a form from a Jira issue or JSM request

Externalise Form

Make a form visible to customers on a Jira issue or JSM request

Internalise Form

Make a form internal only (not visible to customers) on a Jira issue or JSM request

Copy Forms

Copy forms from one Jira issue to another

Frequently asked questions

Sim's Jira Service Management integration adds 34 Jira Service Management tools and 5 real-time triggers to the AI agents you build in Sim's visual workflow builder — no code required. Interact with Jira Service Management. Teams often pair Jira Service Management with Linear and GitHub in the same agent.

You can get Service Desks, get Request Types, create Request, get Request, and get Requests with Jira Service Management in Sim, plus 29 more Jira Service Management tools listed on this page. Each runs as a tool inside an AI agent block, so an agent can chain Jira Service Management with services like Linear and GitHub and apply LLM reasoning between steps.

Connecting Jira Service Management takes about five minutes: (1) Create a free account at sim.ai. (2) Create an agent in your workspace. (3) Drag a Jira Service Management block onto the workflow builder. (4) Connect your Jira Service Management account with one-click OAuth — no credentials to copy. (5) Pick a tool such as "Get Service Desks", wire up its inputs, and click Run — your agent is live.

Add a Jira Service Management block to your agent and select "Get Service Desks" as the tool. Get all service desks from Jira Service Management. Fill in the required fields — inputs can reference outputs from earlier steps, such as text generated by an AI block or data fetched from another integration. No code is required.

Add a Jira Service Management trigger block to your agent and copy its generated webhook URL into Jira Service Management's webhook settings. Sim supports 5 real-time triggers for Jira Service Management: JSM Request Created, JSM Request Updated, JSM Request Commented, JSM Request Resolved, and JSM Webhook (All Events). Once configured, every matching Jira Service Management event starts your agent instantly — no polling, no delay.

Sim receives the full event payload Jira Service Management sends — typically the record or object that changed, plus metadata like the event type and timestamp. For example, the "JSM Request Created" trigger fires when a new service request is created in Jira Service Management. Every field in the payload is available as a variable you can pass to AI blocks, conditions, or other integrations.

Linear

Interact with Linear issues, projects, and more

GitHub

Interact with GitHub or trigger workflows from GitHub events

Rippling

Manage workers, departments, custom objects, and company data in Rippling

SAP Concur

Manage expense reports, travel requests, cash advances, and more in SAP Concur

Sim

Start automating Jira Service Management today

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