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Back to Integrations

incidentio

Manage incidents with incident.io

incidentio is a Observabilityintegration for Sim, the AI workspace where teams build and deploy AI agents. Sim's incidentio integration provides 46 incidentio tools that AI agents can use inside Sim's visual workflow builder. incidentio connects with an API key. Free to start at sim.ai.

View docs

Last updated June 12, 2026

Overview

Integrate incident.io into the workflow. Manage incidents, actions, follow-ups, workflows, schedules, escalations, custom fields, and more.

How to automate incidentio with Sim

  1. 01

    Create a free account

    Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.

  2. 02

    Add an incidentio block

    Open your workspace, drag an incidentio block onto the workflow builder, and paste in your incidentio API key.

  3. 03

    Configure, connect, and run

    Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your incidentio automation is live.

Agent templates

Ready-to-use templates featuring incidentio. Click any to build it instantly.

Supported tools

46 incidentio tools available in Sim

List Incidents

List incidents from incident.io. Returns a list of incidents with their details including severity, status, and timestamps.

Create Incident

Create a new incident in incident.io. Requires idempotency_key, severity_id, and visibility. Optionally accepts name, summary, type, and status.

Show Incident

Retrieve detailed information about a specific incident from incident.io by its ID. Returns full incident details including custom fields and role assignments.

Update Incident

Update an existing incident in incident.io. Can update name, summary, severity, status, or type.

List Actions

List actions from incident.io. Optionally filter by incident ID.

Show Action

Get detailed information about a specific action from incident.io.

List Follow-ups

List follow-ups from incident.io. Optionally filter by incident ID.

Show Follow-up

Get detailed information about a specific follow-up from incident.io.

List Users

List all users in your Incident.io workspace. Returns user details including id, name, email, and role.

Show User

Get detailed information about a specific user in your Incident.io workspace by their ID.

List Workflows

List all workflows in your incident.io workspace.

Create Workflow

Create a new workflow in incident.io.

Show Workflow

Get details of a specific workflow in incident.io.

Update Workflow

Update an existing workflow in incident.io.

Delete Workflow

Delete a workflow in incident.io.

List Schedules

List all schedules in incident.io

Create Schedule

Create a new schedule in incident.io

Show Schedule

Get details of a specific schedule in incident.io

Update Schedule

Update an existing schedule in incident.io

Delete Schedule

Delete a schedule in incident.io

List Escalations

List all escalation policies in incident.io

Create Escalation

Create a new escalation policy in incident.io

Show Escalation

Get details of a specific escalation policy in incident.io

List Custom Fields

List all custom fields from incident.io.

Create Custom Field

Create a new custom field in incident.io.

Show Custom Field

Get detailed information about a specific custom field from incident.io.

Update Custom Field

Update an existing custom field in incident.io.

Delete Custom Field

Delete a custom field from incident.io.

List Severities

List all severity levels configured in your Incident.io workspace. Returns severity details including id, name, description, and rank.

List Incident Statuses

List all incident statuses configured in your Incident.io workspace. Returns status details including id, name, description, and category.

List Incident Types

List all incident types configured in your Incident.io workspace. Returns type details including id, name, description, and default flag.

List Incident Roles

List all incident roles in incident.io

Create Incident Role

Create a new incident role in incident.io

Show Incident Role

Get details of a specific incident role in incident.io

Update Incident Role

Update an existing incident role in incident.io

Delete Incident Role

Delete an incident role in incident.io

List Incident Timestamps

List all incident timestamp definitions in incident.io

Show Incident Timestamp

Get details of a specific incident timestamp definition in incident.io

List Incident Updates

List all updates for a specific incident in incident.io

List Schedule Entries

List all entries for a specific schedule in incident.io

Create Schedule Override

Create a new schedule override in incident.io

List Escalation Paths

List escalation paths in incident.io

Create Escalation Path

Create a new escalation path in incident.io

Show Escalation Path

Get details of a specific escalation path in incident.io

Update Escalation Path

Update an existing escalation path in incident.io

Delete Escalation Path

Delete an escalation path in incident.io

Frequently asked questions

Sim's incidentio integration adds 46 incidentio tools to the AI agents you build in Sim's visual workflow builder — no code required. Manage incidents with incident.io. Teams often pair incidentio with Rippling and Linear in the same agent.

You can list Incidents, create Incident, show Incident, update Incident, and list Actions with incidentio in Sim, plus 41 more incidentio tools listed on this page. Each runs as a tool inside an AI agent block, so an agent can chain incidentio with services like Rippling and Linear and apply LLM reasoning between steps.

Connecting incidentio takes about five minutes: (1) Create a free account at sim.ai. (2) Create an agent in your workspace. (3) Drag an incidentio block onto the workflow builder. (4) Paste your incidentio API key to authenticate — you can find it in your incidentio account settings. (5) Pick a tool such as "List Incidents", wire up its inputs, and click Run — your agent is live.

Add an incidentio block to your agent and select "List Incidents" as the tool. List incidents from incident.io. Returns a list of incidents with their details including severity, status, and timestamps. Fill in the required fields — inputs can reference outputs from earlier steps, such as text generated by an AI block or data fetched from another integration. No code is required.

Rippling

Manage workers, departments, custom objects, and company data in Rippling

Linear

Interact with Linear issues, projects, and more

GitHub

Interact with GitHub or trigger workflows from GitHub events

Rootly

Manage incidents, alerts, and on-call with Rootly

Sim

Start automating incidentio today

Build your first AI agent with incidentio in minutes. Connect to every tool your team uses. Free to start, no credit card required.